Effective Date: April 26th, 2025
1. Introduction
Platy Inc. ("Platy", "we", "us", or "our"), located in Fukuoka, Japan, is dedicated to safeguarding your privacy. This Privacy Policy meticulously outlines our practices concerning the collection, utilization, processing, and protection of your personal data when you access and use our mobile application ("App"), designed to enhance your dining experience in Japan. By engaging with our App, you signify your informed consent to the practices detailed herein.
2. Data Controller
Platy Inc.
Fukuoka, Japan
deatjapan@gmail.com
3. Categories of Personal Data Collected
We collect and process the following categories of personal data:
○ Account Information: This includes your full name, email address, telephone number (optional), date of birth (optional, for age-related features), chosen username and encrypted password, and any other information you provide during account creation or profile updates.
○ Dietary and Health-Related Information: Explicitly provided details regarding your dietary restrictions (e.g., vegetarian, vegan, gluten-free), allergies (e.g., peanuts, shellfish), and other health-related preferences relevant to food choices. This is considered sensitive personal information under applicable laws and is processed with your explicit consent.
○ Usage Data and App Activity: Comprehensive details about your interactions with the App, such as the features you access, search queries entered, restaurants and menu items viewed, QR codes scanned, your interactions with our AI agents (including chat logs and voice commands, if implemented), preferred language settings, and timestamps of your activities.
○ Device and Technical Information: Data about your mobile device, including device model, operating system and version, unique device identifiers (e.g., IMEI, device ID), mobile network information, IP address, browser type and version, app version, time zone setting, and other technical specifications.
○ Location Data: Precise or approximate location data obtained through GPS, Wi-Fi, or cellular network, but only when you have explicitly granted the App permission to access your location for features like nearby restaurant recommendations. You can manage your location permissions at any time through your device settings.
○ User-Generated Content: Any content you voluntarily submit through the App, including restaurant reviews, ratings, textual feedback, photos of food or menus, and the data extracted from scanned menus.
○ Communication Data: Records of your correspondence with our customer support team, including emails and chat transcripts, as well as logs of your interactions with our AI agents.
4. Purposes and Legal Bases for Processing Personal Data
We process your personal data for the following specific purposes, relying on the legal bases outlined below:
○ Providing and Personalizing the Service (Performance of a Contract/Legitimate Interests): To deliver the core functionalities of Platy, including:
- Tailoring restaurant recommendations based on your saved dietary needs and preferences.
- Providing accurate menu translations and highlighting relevant dietary information.
- Facilitating interactions with our AI agents for restaurant discovery, information retrieval, and reservation assistance.
- Personalizing your in-app experience and content.
○ Improving and Developing the App (Legitimate Interests): To continuously enhance Platy's functionality, user interface, and AI algorithms through:
- Analyzing user behavior and trends to identify areas for improvement.
- Conducting research and development to refine our AI models for better accuracy and efficiency.
- Troubleshooting technical issues and ensuring the stability of the App.
○ Communication and Support (Performance of a Contract/Legitimate Interests): To effectively communicate with you:
- Sending essential service updates, notifications about reservations, and administrative messages.
- Responding to your inquiries, feedback, and support requests.
○ Marketing and Promotions (Consent): To inform you about new features, special offers, and promotions related to Platy, but only when you have provided your explicit consent to receive such communications. You have the right to withdraw your consent at any time.
○ Analytics and Research (Legitimate Interests): To gain insights into how our App is used:
- Aggregating and anonymizing data for statistical analysis and reporting.
- Conducting market research to understand user needs and preferences.
○ Legal Compliance and Security (Legal Obligation/Legitimate Interests): To adhere to applicable laws and regulations and to protect the security and integrity of our App and user data:
- Preventing fraud, unauthorized access, and other malicious activities
- Enforcing our Terms of Service.
- Responding to legal requests and obligations.
5. Sharing and Disclosure of Personal Data
We may share your personal data with the following categories of recipients under strict confidentiality agreements and in compliance with applicable data protection laws:
○ Restaurants: When you make a reservation through our AI agents, we will share necessary information such as your name, contact details, and any relevant dietary restrictions you have specified to ensure the restaurant can accommodate your needs.
○ Third-Party Service Providers: We engage trusted third-party vendors to assist us in providing, supporting, and improving Platy. These providers may include hosting services, analytics platforms (e.g., Google Analytics), AI and machine learning service providers, customer support platforms, translation services, and payment processors (if applicable). We ensure these providers are contractually bound to process your data only for specified purposes and in accordance with our instructions and applicable data protection laws.
○ Legal Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities if required by law, legal process, or a legitimate governmental request.
○ Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or other business transaction, your personal data may be transferred to the acquiring entity or other third party involved, provided that the receiving party agrees to comply with a privacy policy that is substantially similar to this one. We will notify you of any such transfer and the choices you may have regarding your data.
○ With Your Explicit Consent: We will share your personal data with other third parties only when we have your explicit consent to do so.
○ Aggregated and Anonymized Data: We may share aggregated and anonymized data that does not directly identify you with third parties for research, analytics, or other legitimate purposes.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to provide you with the services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period will depend on the nature of the data and the purposes for processing. For instance:
- Account information will be retained as long as your account is active.
- Dietary preferences will be retained to personalize your experience until you update or delete them.
- Communication logs will be retained for a reasonable period for customer service and record-keeping purposes.
- Anonymized and aggregated data may be retained indefinitely for analytical purposes.
- When your personal data is no longer necessary, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
7. Security of Your Personal Data
We implement robust technical and organizational security measures designed to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption of data at rest and in transit using industry-standard protocols.
- Secure server infrastructure and regular security audits.
- Access controls and authentication mechanisms to limit access to your personal data to authorized personnel only.
- Regular security assessments and updates to our systems and processes.
- Employee training on data protection and privacy best practices.
While we strive to employ commercially reasonable security measures, please understand that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your personal data.
8. Your Rights Regarding Your Personal Data
In accordance with applicable data protection laws, including Japan's Act on the Protection of Personal Information (APPI) and the principles of GDPR and CCPA, you have the following rights regarding your personal data:
○ Right to Access: You have the right to request access to the personal data we hold about you and to receive a copy of this information.
○ Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.
○ Right to Erasure (Right to be Forgotten): Under certain circumstances, you have the right to request the deletion of your personal data.
○ Right to Restriction of Processing: You have the right to request the restriction of the processing of your personal data under specific conditions.
○ Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
○ Right to Object: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing or processing based on our legitimate interests.
○ Right to Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time. The withdrawal of your consent will not affect the lawfulness of processing based on consent before its withdrawal.
○ Right to Lodge a Complaint: You have the right to lodge a complaint with a competent data protection authority if you believe that our processing of your personal data infringes applicable data protection laws. In Japan, the relevant authority is the Personal Information Protection Commission (PPC).
To exercise any of these rights, please contact us using the contact information provided in Section 10. We will respond to your request in accordance with applicable laws. We may need to verify your identity before processing your request.
9. International Data Transfers
If your personal data is transferred to and processed in countries outside of Japan that may have different data protection laws than your country of residence, we will implement appropriate safeguards to ensure an adequate level of data protection. These safeguards may include:
- Transferring data to countries recognized by Japan as providing an adequate level of data protection.
- Implementing Standard Contractual Clauses approved by relevant authorities.
- Relying on other legally permissible transfer mechanisms.
We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.
10. Contact Information and Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at:
Platy Inc.
Email: deatjapan@gmail.com
11. Children's Privacy
Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children below this age. If we become aware that we have collected personal data from a child without verifiable parental consent, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately.
12. Cookies and Similar Technologies
We may use cookies, pixel tags, and other similar tracking technologies to enhance your user experience, personalize content, analyze App usage, and assist in our marketing efforts. These technologies may collect information about your browsing activities within the App and your device.
You can manage your cookie preferences through your device settings or through any cookie consent mechanisms we may provide within the App. Please note that disabling certain cookies may affect the functionality of the App.
13. AI Agents and Data Privacy
When you interact with our AI agents, your communications (including text and voice inputs) may be recorded and processed to understand your requests, provide relevant information, improve the AI's performance, and for quality assurance purposes. We implement measures to anonymize or pseudonymize this data where possible and retain it only for as long as necessary for these purposes. We ensure that our AI service providers adhere to strict data protection standards.
14. Health-Related Data (Dietary Restrictions and Allergies)
The dietary restrictions and allergy information you provide is considered sensitive personal data. We process this information with your explicit consent to provide you with personalized and safe restaurant recommendations and to facilitate communication with restaurants. You have the right to withdraw this consent at any time through the App settings. Please be aware that withdrawing your consent may limit our ability to provide you with tailored services.
15. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements,or the features of our App. We will notify you of any significant changes by posting the updated policy within the App or by other means, such as email. The "Effective Date" at the top of this policy will indicate when the latest changes were made. We encourage you to review thisPrivacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the App after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
Effective Date: April 26th, 2025
1. Acceptance of Terms
By accessing or using the Platy mobile application ("App") and its associated services (collectively, the "Service"), you ("User" or "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you are expressly prohibited from using the Service and must discontinue use immediately.
2. User Accounts
2.1. Account Creation: To access certain features of the Service, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
2.2. Account Security: You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify Platy immediately of any unauthorized access to or use of your account. Platy will not be liable for any loss or damage arising from your failure to comply with this section.
2.3. Account Responsibility: You are responsible for all activities that occur under your account, whether or not authorized by you.
3. Use of the Service
3.1. Lawful Use: You agree to use the Service only for lawful purposes and in accordance with these Terms and all applicable local, national, and international laws and regulations.
3.2. Prohibited Conduct: You agree not to:
* Use the Service in any way that violates any applicable law or regulation.
* Transmit or introduce any viruses, worms, Trojan horses, or other harmful or malicious software.
* Attempt to gain unauthorized access to the Service, other users' accounts, or Platy's systems or networks.
* Interfere with or disrupt the integrity or performance of the Service.
* Use the Service to transmit any unsolicited or unauthorized advertising, promotional materials, spam, or other forms of solicitation.
* Collect or harvest any personally identifiable information from other users without their consent.
* Impersonate any person or entity or misrepresent your affiliation with Platy.
* Use the Service for any illegal or unethical purpose.
* Reverse engineer, decompile, or disassemble any part of the App, except to the extent that such activity is expressly permitted by applicable law.
3.3. Accuracy of Information: While Platy strives to provide accurate and up-to-date information, including restaurant details, menus, and dietary insights, we do not warrant or guarantee the accuracy, completeness, or reliability of such information. Restaurant menus, ingredients, and preparation methods can change, and errors may occur. You are solely responsible for verifying critical information, especially regarding allergies and dietary restrictions, directly with the restaurant staff before making any dining decisions. Platy acts as a tool to facilitate understanding and communication but should not be considered a substitute for direct verification.
3.4. AI Agent Interactions: Your interactions with Platy's AI agents are subject to these Terms. While our AI agents aim to provide helpful and accurate information and assistance, their responses are based on algorithms and available data, and may not always be perfect or complete. Platy is not responsible for any errors or omissions in the information provided by the AI agents.
4. Intellectual Property
4.1. Ownership: The Service, including all content, features, functionality, trademarks, service marks, logos, and other intellectual property rights therein ("Platy Content"), are owned by Platy Inc., its licensors, or other providers of such material and are protected by Japanese and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
4.2. Limited License: Platy grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your personal, non-commercial use in accordance with these Terms.
4.3. Restrictions: You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Platy Content, except as expressly permitted by these Terms or with the prior written consent of Platy.
4.4. Third-Party Content Licensing:
* Photography: All images, assets, and vectors used within the Platy Service are available for free use under the CC0 license. You can view the license details from the source site of all images: unsplash.com.
* Icons: All icons, assets, and vectors used within the Platy Service are available for free use under the CC0 license. You can view the license details from the source site of all icons: flaticon.com.
* Typography: This Service utilizes various weights of the Inter Typography, which is available for free and commercial usage.
5. Disclaimer of Warranty
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. PLATY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PLATY MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE CONTENT PROVIDED THROUGH THE SERVICE, INCLUDING BUT NOT LIMITED TO RESTAURANT INFORMATION, MENU TRANSLATIONS, AND DIETARY ADVICE. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.
6. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PLATY INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE, ANY CONTENT ON THE SERVICE, OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT PLATY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE. PLATY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID, IF ANY, TO PLATY FOR THE USE OF THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. THE LIMITATIONS OF THIS SECTION ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND PLATY.
7. User-Generated Content
7.1. Your Content: If you submit, upload, post, or otherwise make available any content through the Service ("User Content"), you retain ownership of your User Content.
7.2. License to Platy: By submitting User Content, you grant Platy a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license (with the right to sublicense) to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display your User Content in connection with the Service and Platy's business, including for the purposes of operating, developing, providing, and improving the Service.
7.3. Representations and Warranties: You represent and warrant that you have all necessary rights to grant the licenses in this section and that your User Content does not violate any third-party rights, including intellectual property rights, privacy rights, or publicity rights, and is not defamatory, unlawful, or otherwise objectionable.
7.4. Disclaimer: Platy is not responsible or liable for any User Content and does not endorse any opinions expressed in User Content. Platy reserves the right, but has no obligation, to monitor, edit, or remove User Content that we believe violates these Terms or is otherwise inappropriate.
8. Termination
We may terminate or suspend your access to and use of the Service, in whole or in part, at our sole discretion, at any time and without notice to you, for any reason, including but not limited to your breach of these Terms or if we cease to offer the Service. Upon termination, your right to use the Service will immediately cease.
9. Governing Law and Dispute Resolution
These Terms and your use of the Service shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or relating to these Terms or the Service shall be instituted exclusively in the courts of Fukuoka, Japan, and you irrevocably submit to the personal jurisdiction of such courts.
10. Modifications to Terms
We reserve the right to modify these Terms at any time in our sole discretion. We will notify you of any material changes by posting the updated Terms within the App or by other reasonable means, such as email. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. It is your responsibility to review the Terms periodically for updates.
11. Contact Information
For inquiries regarding these Terms of Service, please contact us at:
Platy Inc.
Fukuoka, Japan
Email: deatjapan@gmail.com
12. Entire Agreement
These Terms constitute the entire agreement between you and Platy regarding your use of the Service and supersede all prior and contemporaneous understandings and agreements, whether oral or written.
13. Waiver and Severability
No waiver by Platy of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Platy to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
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